Virtual Counselling

Get assistance on your smartphone. Return and reintegration counselling in your native language.

A

Albania
WhatsApp: +355 69 703 328 4
Counselling hours: Monday - Friday, 9.00 a.m. - 1.00 p.m. (CET)

Armenia
WhatsApp: +374 43150025, +374 43150026
Counselling hours: Monday - Friday, 11.00 a.m. - 2.00 p.m. (CET)

Algeria
WhatsApp: +213 699 911 859
Counselling hours: Tuesday, Wednesday and Thursday, 1.30 - 5.00 p.m. (CET)

Azerbaijan
WhatsApp and Viber: +994 502252292 / +994 512152775
Counselling hours: Thursday/Friday from 3.00 - 5.00 p.m. (AZT).

E

Ethiopia
Skype: SLO AVR
WhatsApp: +251 944 335 395
Counselling hours: Thursdays, 12.30 - 3.30 p.m. (CET)

G

Gambia, The
Skype: mbcamara@iom.int
WhatsApp: +220 9980360
Counselling hours: Thursdays, 4.00 - 5.00 p.m. (CET)

Georgia
WhatsApp/ViberTelegram: +995 577 22 05 06, +995 577 24 35 39
Email: MRCGeorgia@iom.int
Facebook: IOM Georgia
Counselling hours: Monday, Wednesday, Friday, 7.00 a.m. - 2.00 p.m. (CET)

Ghana
WhatsApp: +233 50 129 5271, +233 50 157 9799
Skype: IOM Ghana AVRR
Counselling hours: Monday - Friday, 8.00 a.m. - 3.00 p.m. (CET)

Guinea
WhatsApp: +244 625 209 202, +224 625 258 839
Counselling hours: Monday - Friday, 9.30 a.m. - 7.00 p.m. (CET)

I

Irak
WhatsApp: +964 771 853 8875 (Baghdad), +964 7502006428 (Erbil), +964 7708191128 (Sulaymaniyah)
Counselling hours: Sunday, Tuesday, Thursday: 10.00 a.m. - 3.00 p.m.

K

Kosovo
WhatsApp: +383 49 968 523
Counselling hours: Monday - Friday, 9.00 a.m. - 05.00 p.m. (CET)

N

Nigeria
WhatsApp: +234 9062 6582 05, +234 7086 9440 81
Skype: VCNigeria
Facebook: VirtualCounsellingNigeria
Counselling hours: Monday - Friday, 8.30 a.m. - 3.00 p.m. (CET)

North Macedonie, Republic of
WhatsApp/Viber: +38971788154
Counselling hours: Monday - Thursday 9.00 a.m. - 5.00 p.m., Friday 9.00 a.m. - 2.00 p.m. (CET)

P

Pakistan
Skype: IOM Pakistan
WhatsApp: +92 301 8590948
Counselling hours: Monday - Thursday, 8.00 a.m. - 12.00 p.m. (Pakistani time)

R

Republic of Moldova
WhatsApp/Viber: + 37 369 490 927
Counselling hours: Tuesday and Thursday from 2.00 p.m. to 4.00 p.m. (Chisinau time)

Republic of Türkiye
WhatsApp/Viber: +90 538 545 52 80; +90 538 861 38 35
E-mail: smturankarara@iom.int
Counselling hours: Monday to Thursday, 8.00 a.m. – 12.00 p.m. (CET)

Russian Federation
WhatsApp: +7 905 792 671 0
Counselling hours: Tuesdays and Thursdays, 9.00 a.m. – 1.00 p.m. (CET)

S

Serbia
WhatsApp/Viber: +381 63 372 783
Counselling hours: Monday - Friday, 9.00 a.m. - 12.00 p.m. (CET)

V

Viet Nam
WhatsApp: +84 862 890 906
Counselling hours: Tuesdays and Thursdays, 9.00 – 11.00 a.m. (CET)